Terms, privacy & legal notice

Legal notice

Loaf & Zoomies is a brand of Big Fact Markt Limited, a company registered in Hong Kong. Registered address: [address to complete]. Company number: [number to complete]. Contact: hello@loafandzoomies.com.

Terms of sale

These terms apply to every order placed on this website. Prices are shown in euros including applicable taxes, unless another currency is selected for display. The contract is formed when we confirm your order by email.

Delivery. Orders are dispatched within 1–2 business days from our partner warehouses. Indicative delivery times are listed on our help page.

Right of withdrawal and returns. You may return items within 30 days of delivery, which is longer than the legal 14-day withdrawal period in the EU and UK. Personalised items (such as engraved tags) and hygiene items once used are excluded unless faulty.

Legal guarantee. Your statutory rights, including the legal guarantee of conformity, apply in full.

Safety. Toys and accessories are not indestructible. Supervise your pet and remove any damaged item.

Privacy policy

We collect only what's needed to process your order and answer your messages: name, delivery address, email and order details. Payment is handled by our payment provider; we never see or store your full card number.

This site does not use advertising or tracking cookies. Your bag and currency choice are saved in your own browser (local storage) so they are still there when you come back.

You can ask to access, correct or delete your data at any time by writing to hello@loafandzoomies.com. We follow the Hong Kong Personal Data (Privacy) Ordinance and, for customers in Europe, the GDPR.