Help
How can we help?
Delivery
Every order is packed at our partner warehouse and leaves within 1–2 business days. Delivery is free from €49, otherwise €4.90.
| Europe | 4–8 business days |
|---|---|
| United Kingdom | 5–9 business days |
| United States & Canada | 7–12 business days |
| Rest of the world | 8–15 business days |
Returns
You have 30 days from delivery to change your mind. Email hello@loafandzoomies.com with your order number and we'll send you the return address and steps. Refunds are made to your original payment method within 14 days of receiving the return.
Size guides
Harness & raincoat
| Size | Chest · Back length |
|---|---|
| XS | 30–40 cm · 20–25 cm |
| S | 40–50 cm · 25–32 cm |
| M | 50–65 cm · 32–40 cm |
| L | 65–80 cm · 40–50 cm |
| XL | 80–95 cm · 50–60 cm |
Beds
Measure your pet asleep, nose to tail, and add 15–20 cm. Curlers can go a size smaller; stretchers should go a size up.
Questions
When will my order ship?
Orders leave our partner warehouse within 1–2 business days. You'll get a tracking link by email as soon as your parcel is on its way.
How much is delivery?
Delivery is free on orders from €49. Below that, it's a flat €4.90.
Can I return something?
Yes. You have 30 days from delivery to return unused items in their original packaging. Hygiene items (used brushes, lick mats, chewed toys) and engraved tags can't be returned unless they're faulty.
Which size should I choose?
Use the size guides below. Between two sizes? Pick the bigger bed and the smaller harness, then adjust.
Are your products safe?
We choose materials with safety in mind and give care advice on every page. Toys aren't indestructible, so always supervise play and replace anything that's damaged.
Do you ship outside Europe?
Yes: to the UK, the US, Canada and many other countries. Delivery times are listed above.
Contact
Email hello@loafandzoomies.com. A real person replies within one business day.